Feedback and secondary analyses

The NBS analysts are happy to receive ad-hoc, minor queries relating to the interpretation of the NBS reports sent to you, as part of the core NBS service.

A more formal, on-site feedback session can be arranged with a member of the NBS analysis team at Sheffield Hallam University, at a cost to be agreed with you.

NBS feedback workshop

The feedback workshop is designed to meet the needs of the client, but has typically comprised a summary of the main features of NBS, followed by identification, analysis and discussion of the access, finance, utilisation and customer satisfaction performance of each centre.  If more than one centre is the subject of the workshop, then comparisons between different centres are discussed.  If one or more centres have been through NBS in a previous year, the workshop can consider time series changes in a centre's performance.  The workshop helps a client to fully understand their NBS reports and make the best use of them, with discussions of implications for performance management and improvement at the centres.

In addition, there are other secondary analyses which SIRC is able to offer to clients who have participated in the NBS,  at an extra cost for each of the following reports. These analyses include:

1. Past years comparison report: this is only available to centres which have participated at least twice in NBS. (Cost per centre £200 + VAT)
2. Catchment area report: this is available to clients signing up for the standard or effectiveness reports only, as this catchment area analysis requires the customer postcodes collected from the user survey. (Cost per centre £500 + VAT)

Past years comparison report

This compares the most recent performance of a centre against previous performance according to NBS reports.  It compares the performance over time relative to the national benchmarks for access, utilisation and finance.

For satisfaction it compares the average satisfaction scores for the service attributes featured in the user survey.

NBS catchment area report

In this report the hypothetical catchment area produced by the University of Edinburgh model for the NBS reports is compared with the actual catchment area, as identified by the postcodes of the user survey respondents. In doing so, two types of geographical areas are identified and analysed: first, those that are within the hypothetical catchment (the area that the centre should be servicing) but not within the actual catchment; and second, those that are part of the actual catchment but not in the hypothetical catchment.  Analysis of these areas is important to both planning and marketing of facilities.  The NBS catchment area report is only possible for clients who have already undertaken the standard NBS report, or the service effectiveness report.

NBS analysts can be contacted by telephone 0114 2255919 or email JLIB_HTML_CLOAKING