National Benchmarking Service

The National Benchmarking Service (NBS) is a partnership approach to providing critical data on the performance of your leisure facility.

This partnership brings together the expertise of Leisure-net Solutions, and the Sport Industry Research Centre working on behalf of Sport England to provide rigorous and valuable analysis on participation, financial, management and customer satisfaction data. In association with 4Global and Max Associates.

Why NBS?

• Benchmarked performance measurement
• Valuable information in reporting to stakeholders
• Performance management to achieve continuous improvement in service provision
• Performance compared with four categories- type of centre, socioeconomics, size & management type

What's new?

• Online platform for easy submission of data and reporting
• Dynamic and static benchmarking of reports
• Updated Key Performance Indicator reporting format
• Personalised report with 1 to 1 Report Interpretation Session
• Paperless customer satisfaction survey (optional)

If you would like more information please contact our NBS helpline on 01603 813703.