Quest Extra

The following services are designed to assist you in your Quest journey. These are an extra service in addition to your Quest package. For further information on the services Quest Extra can provide your organisation please click here

3 day assessment – 3^rd Day

This is for large centres who feel they would get more from the assessment if they had an extra day to give the assessor more time to see the whole centre.

• For non-registered Quest sites the cost if £500, for Quest registered sites the cost if £450

Upgrade from Entry to Plus

If a site has achieved Quest Entry and wishes to upgrade to Quest Plus, they can purchase an extra day to be assessed on 3 generic modules and 2 specific modules. If they pass, at the end of this day they will be awarded Quest Plus.

• For all sites this is £600

Quest Test Drive

The Quest Test Drive is to help make the jump from your own self assessment to independent external assessment. We have introduced the Quest Test Drive - a no risk, cost effective option.

The Quest Test Drive is a one day review of your performance against the Quest Best Practice, undertaken by an experienced Quest Assessor, and providing an instant indication of your progress in a simple user friendly format. With no score, no pass or fail, the emphasis is on reviewing systems and practice, helping the centre to get on the right track before their next/ first assessment.

The Quest Test Drive is currently focused on both Quest 2011 FM and Version 3 SD, covering all areas of sport, leisure and culture. The costs are below as of today's date.

• For a Quest registered site the cost is £450 plus VAT and the expenses of the assessor to a maximum of £100

• For non-Quest registered sites the cost is £500 plus VAT and the expenses of the assessor to a maximum of £100

Click here to apply for a Quest Test Drive.

Additional Peer Mystery Visit

These mystery visits are conducted by an industry professional and concentrate on the operational aspect as well as customer service. A detailed report will be produced.

• The cost of this is for non-registered site's is £350, for quest registered sites it is £300.

Click here to apply for an Additional Peer Mystery Visit.

Additional Mystery Shop

These visits are conducted by the experiences Mystery Shoppers/Market Researchers who are not industry professionals, and they concentrate on the customer experience and perception. A basic report is submitted online via a web-based reporting suite, and it is benchmarked anonymously against other sites nationally.

• The cost of this is for non-registered site's is £175, for Quest registered sites it is £150.

Click here to apply for an additional Mystery Shop.

Extra Module day

The extra module day is designed to give centres the chance to be assessed by a Quest assessor but not scored, on up to 5 generic or specific modules from the Quest Plus module list. Alternatively, you can select 2 of the stretch modules to see if you are ready for Quest stretch.

• For non-registered Quest sites the cost is £500, for Quest registered sites the cost is £450.

Click here to apply for an Extra Module Day.

Please note; the price for all Quest Extra services excludes VAT.