How does Quest work?

From 1^st June 2011 Quest changed to make the scheme more flexible, relevant and a valuable tool for continuous improvement for all leisure sites. At present our focus has been on Facility Management, we plan to review Sport Development later in 2011

Quest 2011 Facility Management

Key changes

Key to Quest 2011 is the introduction of three different levels of assessments.

Quest Entry is a one-day, operational assessment aimed at smaller and community sites.

Quest Plus is a two day assessment, which includes a one-day operational assessment plus the option to select day-two modules.

Quest Stretch will feature an unannounced day-one assessment, plus a second day validation focussing on a centre’s approach to measuring impact and outcomes. This advanced award is designed to challenge sites that already have an excellent rating and wish to push themselves even further.

Another change is that sites will no longer receive a percentage score, instead they will be awarded a banded score with ranges unsatisfactory, satisfactory, good, excellent or outstanding (which can only be awarded to sites participating in Quest Stretch).

All new assessments carried out after June 1 will be against the new format, and please note that there is now a threshold score for health and safety compliance. If a centre does not reach this threshold the will not achieve full Quest recognition.

We are delighted to inform centres that our prices have reduced. 

 Quest Entry

This is a yearly one day assessment that costs £850 per year. The centre will receive a mystery visit and a one day assessment on the eight core modules of Purpose, People and Operations. 

 Quest Plus

This is a 2 year cycle with a mystery visit and a 2 day assessment in year 1. One year later the centre will have a second mystery visit and a 1 day assessment. The mystery visit in year 1 will be an informed visit – this will be conducted by people who work in the leisure industry, the mystery visit in year 2 will be an uninformed visit – this will be conducted by people who do not work in the leisure industry.

The centre will be assessed on 8 core modules on day 1 of year 1 and 5 modules on day 2 of year 1. The centre chooses these 5 modules (one of which, whilst scored, will not affect the overall result for the site). The cost of those going through a two day assessment will be £1250 in the first year and £850 in the second year (if a site goes through their assessment not in the month they are due or are a first cycle the cost is £1450 in the first year and £850 in the second year).

Quest Stretch

This is a 2 year cycle with a mystery visit and a 2 day assessment in year 1 and one year later it is a mystery visit and a 1 day assessment. The mystery visit in year 1 will be an informed visit – this will be conducted by people who work in the leisure industry, the mystery visit in year 2 will be an uninformed visit – this will be conducted by people who do not work in the leisure industry.

The centre will be assessed on the 8 core modules on day 1 of year 1, this visit will be unannounced. Following on from Day 1, the centre will choose one module that either measures impact or outcome plus one of the following:

• Working with National Governing Body’s

• Legacy

• Skills/people development

• Contribution to health and wellbeing.

The cost of those going through a two day assessment will be £1250 in the first year and £850 in the second year (if a site goes through their assessment not in the month they are due or are a first cycle the cost is £1450 in the first year and £850 in the second year).

To Apply

The application form for all Quest 2011 levels can be downloaded here.

The assessment preparation forms (formally SAQ) can be downloaded here

The Health and Safety Declaration checklist can be downloaded here

A list of all core, plus and specific modules can be found here

Please note; this list is being updated regularly. 

The guidance for the core modules of Day 1 and the Plus/Stretch modules for Day 2 can be found in Guidance.

To apply for Quest, please email your completed application form and Health and Safety declaration, along with a purchase order to JLIB_HTML_CLOAKING

If you have any queries please call the Quest operation team on 01582 840 078.

Change in cycles for sites already registered with Quest

All sites being assessed after 31st August 2011 will go through Quest 2011 regardless of their due date.

If you have any queries please call the Quest operation team on 01582 840 078.

Quest Pack (SD Model)

We will be reviewing Sport Development later on in 2011. It will continue to run as it is now.

Sports Development assessments cost £865, maintenance assessments cost £450.

Click here to kick start the assessment process. Please ensure you state on the form the name of your Team along with a purchase order number. Purchase orders should be made out to 'Quest&NBS'

A copy of the Sport Development Application Form and Self Assessment Questionnaire can be downloaded here.