Why Quest?

Quest is designed by and for the industry to help managers enhance, improve and continue to improve the quality of service provided to customers.

As a result Quest has some significant benefits, including:

• Quest can help achieve best value, through the external assessment and benchmarking of services
• a framework for continuous improvement, providing service enhancement and reducing the costs of poor quality
• financial improvement to performance, through a planned approach to improved effectiveness
• encouraging staff ownership and development.

What are the benefits of Quest?

Quest benefits your customers, organisation, staff and partners in a number of ways:

Customers

• ongoing improvement to service
• increased focus on identifying and meeting customer needs
• an independent assessment of the service customers receive.

Organisation

• better prepared for best value
• a structured framework which supports the delivery of best practice services
• an opportunity to have your organisation publicly recognised and endorsed to a UK-wide industry standard
• a recognised approach to managing your centre and/or team.

Staff

• improved motivation and understanding of their role and contribution within the organisation to meeting customer needs
• improved continuous professional development
• better understanding of the organisation's policies and objectives.

Partners

• greater support and recognition of the benefits of working together
• improved understanding of shared values and objectives
• independent assessment of the organisations performance.