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Gill Twell


  • NEBOSH Health & Safety Certificate
  • PTLLS Level 4
  • CIMPSA Member
  • Member of IOSH (Technical) 
  • Institute of Leadership Management – Management Certificate
  • BA (Hons) 2:1 Physical Education & Sports Studies 


  • Head of Group Development (Including Quest Operations Manager) – Right Directions
  • Quest Assessor
  • ukactive Code of Practice Assessor
  • ukactive Flame Assessor
  • Principle Quality and Health & Safety Consult


    • Joined the Leisure Industry in 1985 starting career as a part-time Lifeguard
    • Held a diverse range of roles, with the majority working in local government. Group Health and Fitness Manager for a local authority leisure contract for five years before accepting a senior management position as Area Leisure Manager
    • Works full time for Right Directions and heads up Development arm of the business for both Right Directions and Quest, including the strategic development and implementation of Right Directions and the Quest scheme business plans and development, business generation and sustainably improving delivery and operational standards across the two arms of the business
    • Leads a multi-disciplinary team of auditors, assessors and client support managers, ensuring engagement with clients to positively influence partnerships and deliver a first class service
    • Working with external agencies and partners to position Quest as the leading assessment scheme for the Leisure industry 
    • Delivery of training