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Annette Cavanagh

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Annette Cavanagh

Annette Cavanagh

Quest Mystery Visit Co-ordinator

Interests

Long walks with my dog
Swimming
Chief menu taster at all my local restaurants

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"I genuinely believe that any operator that does not engage is missing an excellent opportunity to develop, learn and benchmark best practice within the constantly changing landscape of our industry."

Martin Guyton, Tonbridge and Malling Leisure Trust

"The NSPCC are always looking for new ways to raise awareness of and promote safeguarding standards. When we got the chance to work with Right Directions and Leisure-net to create a Quest...

Nick Slinn, NSPCC

"Quest has always been about continuous improvement, the past 5 years have seen a great deal of positive changes…Right Directions and Leisure-net have been excellent and the Quest conferences...

Richard Millard, PFP Leisure

"Quest has been a fantastic tool for us in Serco Leisure. Defining best practice, it sets high standards for our sites to aspire to. Going through the Quest process gives our centres something to aim...

Jan Francis, Serco Leisure

"By using the standards of IQL UK to inform the Quest module 'Lifeguarding' the management team of Right Directions and Leisure-net have provided a re-enforcement of quality standards across the...

Martin Symcox, IQL

"Right Directions reflects the continuous improvement ethos of Quest by always striving to improve what they do to benefit the facilities and organisations involved."

Rob Allsford, Fusion Lifestyle

"The feedback from the assessment process is far easier to understand and implement continuous development plans, which recognise the new scheme and the direction centres need to go"

Mike Lockwood, GLL

Sport Leisure Management and its 90 sites are committed to delivering sport and leisure provision to an outstanding level for its customers, clients and stakeholders. The Quest team have given an...

Gary Paish, Everyone Active

“Stevenage Leisure Limited has used the Quest process and best practice principles for a number of years as a key tool in our efforts to continually improve our facilities and service delivery for...

Lee Medlock, Stevenage Leisure Ltd

"Places for People Leisure use Quest as one of our many KPI's to ensure that a quality service is delivered at the Centres we manage. We recognise the high performing Centres who achieve the top...

Andy Read, PFP Leisure

“We have been part of Quest's Sports Development 'family' since 2009. It has been a continuous beneficial improvement tool, both in focusing on the areas where we are seen as particularly strong,...

David Chalfen, Lee Valley Regional Park Authority

“Quest has always been the standard for facility management and sports development. The past 5 years under the management of Right Directions and Leisure-net has seen these standards improve...

Tara Dillon, CIMSPA

"Halo has now used Quest as its main improvement and benchmark tool for well over a decade and over that time it has been an invaluable tool for us as an organisation."

Scott Rolfe, Halo Leisure

“Quest has really helped enable the continuous improvement of the team through areas such as benchmarking and improved customer systems. It has helped us better demonstrate the wider impacts of...

Hagan Lewisman, Oxford City Council

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This scheme is managed by Right Directions (Management) Ltd in partnership with Leisure-net Solutions Ltd and under contract with Sport England.

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