I have been involved in centres that have incorporated the Quest process into daily operation and planning for over 12 years.
Specialist Areas and Modules
- Operations 1 - Cleaning & Housekeeping
- People 1 - Customer Experience
- People 2 - Team & Skill Development
- Purpose 5 - Planning to Improve
- SPLUS45 - Sales & Retention
- GPLUS30 - Safeguarding
Advice for New Centres
Build the Quest modules and standards into the operation of the centre.
Quest is a great benchmarking tool, but it is an even better tool for reviewing your standards, policies and business on a regular basis if the Quest process is built into the centre ethos.
Value of Quest
Quest is a tool to be used for continuous improvement and by incorporating the process into the operation of the centre not only will it have a positive effect on the business but will have an effect on the development of your teams and as a result the customer experience will improve. Both myself and my teams fully value the Quest process.