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Call Stack
#TimeMemoryFunctionLocation
10.0003353856{main}( ).../index.php:0
20.29381579088Joomla\CMS\Application\SiteApplication->execute( ).../index.php:49
30.29381579088Joomla\CMS\Application\SiteApplication->doExecute( ).../CMSApplication.php:196
40.37954151728Joomla\CMS\Application\SiteApplication->dispatch( ).../SiteApplication.php:233
50.38274248432Joomla\CMS\Component\ComponentHelper::renderComponent( ).../SiteApplication.php:194
60.38304262104Joomla\CMS\Component\ComponentHelper::executeComponent( ).../ComponentHelper.php:377
70.38314279000require_once( '/home/questnbs/public_html/components/com_teams/teams.php' ).../ComponentHelper.php:402
80.39414565640TeamsController->execute( ).../teams.php:6
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100.39644610872TeamsViewMember->display( ).../BaseController.php:672
110.40074697976TeamsViewMember->hit( ).../BigwaveViewItem.php:55
120.40074697976TeamsModelMember->hit( ).../BigwaveViewItem.php:85
130.40074698048TeamsModelMember->getTable( ).../BigwaveModelItem.php:200
140.40074698048TeamsModelMember->_createTable( ).../BaseDatabaseModel.php:468
150.40074698424Joomla\CMS\Table\Table::getInstance( ).../BaseDatabaseModel.php:382
160.40104699256include_once( '/home/questnbs/public_html/administrator/components/com_teams/table/member.php' ).../Table.php:291
170.40104699256spl_autoload_call ( ).../member.php:19
180.40104699384Composer\Autoload\ClassLoader->loadClass( ).../member.php:19
190.40104699512Composer\Autoload\includeFile( ).../ClassLoader.php:322

Kevin Williams

Kevin Williams
Kevin.Williams@GLL.ORG

Quest Experience

I have been involved in centres that have incorporated the Quest process into daily operation and planning for over 12 years.


Specialist Areas and Modules

  • Operations 1 - Cleaning & Housekeeping
  • People 1 - Customer Experience
  • People 2 - Team & Skill Development
  • Purpose 5 - Planning to Improve
  • SPLUS45 - Sales & Retention
  • GPLUS30 - Safeguarding

Advice for New Centres

Build the Quest modules and standards into the operation of the centre.

Quest is a great benchmarking tool, but it is an even better tool for reviewing your standards, policies and business on a regular basis if the Quest process is built into the centre ethos. 


Value of Quest

Quest is a tool to be used for continuous improvement and by incorporating the process into the operation of the centre not only will it have a positive effect on the business but will have an effect on the development of your teams and as a result the customer experience will improve. Both myself and my teams fully value the Quest process.