Hannah Fautley

I have been involved with Quest as a centre manager for 4 years, 8 years all together as a Duty Manager & Assistant Manager.

• Planning to Improve
• Team & Skill Development
• Sales & Retention
• Environmental Management
• Lifeguarding
• Swimming Lessons

The first piece of advice I would give a centre about to go through it for the first time, would be to download the supporting documents off the Quest NBS website read through it with your management team and then complete the audit yourself to see where you are at and what else you could implement to improve the operation of your centre and team.

Being part of a large organisation, you can often get caught up with your own companies best practice and procedures. I think Quest is a useful tool, as the assessors are unbiased and knowledgeable and can give you additional ideas and ways to improve your centre for the better, which is what Quest is about.