Tom Casson

Tom Casson

Quest Experience

8 years

Specialist Areas and Modules


  • Financial Management and Performance
  • Customer Experience
  • Team and Skills Development
  • Planning to Improve
  • Marketing, Research and Communication


Advice for New Centres

Review the criteria for each module and use the action plans from the Quest website.

Ensure all your team understand the benefit of Quest and the positive impact it can have on your business.

It should be an enjoyable experience, remember its your chance to show off all the great work you and your team does.

Value of Quest

It’s a massive benefit to the centre, as it ensures you constantly review the centre’s impact

It creates a plan that all staff can buy into and allows you to benchmarking against other leisure centres.

The feedback allows you to generate new ideas and business opportunities.