Tom Casson
Tom Casson
Tom.Casson@gll.orgQuest Experience
8 years
Specialist Areas and Modules
- Financial Management and Performance
- Customer Experience
- Team and Skills Development
- Planning to Improve
- Marketing, Research and Communication
Advice for New Centres
Review the criteria for each module and use the action plans from the Quest website.
Ensure all your team understand the benefit of Quest and the positive impact it can have on your business.
It should be an enjoyable experience, remember its your chance to show off all the great work you and your team does.
Value of Quest
It’s a massive benefit to the centre, as it ensures you constantly review the centre’s impact
It creates a plan that all staff can buy into and allows you to benchmarking against other leisure centres.
The feedback allows you to generate new ideas and business opportunities.
