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Recent News

Quest NBS and CIMSPA Conference 2020 - Presentations

Quest NBS and CIMSPA Conference 2020 - Presentations

  • March 02 - 2020
  • News

Thank you to everyone who attended the 5th joint CIMSPA and Quest NBS Conference and the 10th...

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Quest NBS Award Winners 2019

Quest NBS Award Winners 2019

  • February 28 - 2020
  • News

The 5th joint CIMSPA and Quest NBS Conference at Pride Park Stadium included the annual Quest NBS...

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Nottingham City Council boosts swimming revenue following NBS

Nottingham City Council boosts swimming revenue following NBS

  • December 10 - 2019
  • News

Taking part in Sport England’s National Benchmarking Survey (NBS) has helped Nottingham City...

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NBS Winner - Best Customer Satisfaction

NBS Winner - Best Customer Satisfaction

  • October 10 - 2019
  • News

Places Leisure, Wisewood Sports Centre won the Best Customer Satisfaction Award in the 2018 NBS...

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Achieve IFI Accreditation as part of your Quest Assessment!

Achieve IFI Accreditation as part of your Quest Assessment!

  • May 21 - 2018
  • News

Have you seen the article in Sports Management Magazine about the IFI award? Read about how you can...

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  • Quest NBS and CIMSPA Conference 2020 - Presentations
  • Quest NBS Award Winners 2019
  • Nottingham City Council boosts swimming revenue following NBS
  • NBS Winner - Best Customer Satisfaction
  • Achieve IFI Accreditation as part of your Quest Assessment!

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We have approached the last few days of April and we just want to let you know that @QuestInLeisure...

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Everyone's workspace is different! Our colleagues from @QuestInLeisure & @R_Directions have...

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Thank you to @myzonemoves for being a part of the @cimspa and @QuestInLeisure NBS conference 2020....

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Thank you again to @sga_uk for being a part of this years @cimspa and @QuestInLeisure NBS...

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It was a pleasure to have @SWIMTAG at this years @cimspa and @QuestInLeisure NBS conference. Find...

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We would like to thank @SWIMTAG as a sponsors for @CIMSPA and @QuestInLeisure NBS Conference...

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We were delighted to have Sports Governance Academy, a new partnership between @ICSA_News and Sport...

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It was great to have @mypthub at this years @CIMSPA & Quest NBS Conference. To find out about...

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Congratulations to Horley Leisure Centre on achieving an excellent banding! https://t.co/7teX1OOTBE

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We hope you are safe and well at this time! As we embark on week 4 of lockdown, we just wanted to...

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Our 'Right Up to Date' & Quest Newsletter is out now! The newsletter includes information...

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Thank you to @ReferALL for being a part of this years @cimspa and @QuestInLeisure NBS Conference....

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We would like to once again thank @YMCAawardsat for being a part of this years @cimspa and...

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It was great to have IQL UK @RLSSUK at this years @cimspa and @QuestInLeisure NBS Conference....

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Another big thank you to our awarding organisation partner @R_S_P_H for their support at the...

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We would like to acknowledge the support of @theCAP2team as sponsor for this years CIMSPA and...

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We were delighted to have @_iCaaS as sponsors for the @CIMSPA and @QuestInLeisure NBS Conference...

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We were very pleased to have Harlands Group as our headline sponsor at this years @CIMSPA &...

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Pens on Tour! Thanks Derby for a great conference, you knocked it out the...

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Quest are still here for you! Please feel free to contact us if in need of any...

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We want to thank @FutureFit_Training for being a part of this years @cimspa and @QuestInLeisure NBS...

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Are you interested in the @STA_HQ? Then be sure to find out more about their swimming awards,...

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Happy International Woman's Day from the ladies here at Right Directions &...

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We are grateful to have received the support of @ReferALL as one of our sponsors at the @CIMSPA and...

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It was lovely to welcome @1st4sportQuals as one of the @CIMSPA and @QuestInLeisure NBS Conference...

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Interested in your career development? Be sure to follow Active IQ, one of our awarding...

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We would like to once again congratulate @PlacesLeisure for winning this years 'Top Performing...

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“Stevenage Leisure Limited has used the Quest process and best practice principles for a number of years as a key tool in our efforts to continually improve our facilities and service delivery for...

Lee Medlock, Stevenage Leisure Ltd

“Quest has always been the standard for facility management and sports development. The past 5 years under the management of Right Directions and Leisure-net has seen these standards improve...

Tara Dillon, CIMSPA

“We have been part of Quest's Sports Development 'family' since 2009. It has been a continuous beneficial improvement tool, both in focusing on the areas where we are seen as particularly strong,...

David Chalfen, Lee Valley Regional Park Authority

"Halo has now used Quest as its main improvement and benchmark tool for well over a decade and over that time it has been an invaluable tool for us as an organisation."

Scott Rolfe, Halo Leisure

Sport Leisure Management and its 90 sites are committed to delivering sport and leisure provision to an outstanding level for its customers, clients and stakeholders. The Quest team have given an...

Gary Paish, Everyone Active

“Quest has really helped enable the continuous improvement of the team through areas such as benchmarking and improved customer systems. It has helped us better demonstrate the wider impacts of...

Hagan Lewisman, Oxford City Council

"The feedback from the assessment process is far easier to understand and implement continuous development plans, which recognise the new scheme and the direction centres need to go"

Mike Lockwood, GLL

"Quest has always been about continuous improvement, the past 5 years have seen a great deal of positive changes…Right Directions and Leisure-net have been excellent and the Quest conferences...

Richard Millard, PFP Leisure

"Quest has been a fantastic tool for us in Serco Leisure. Defining best practice, it sets high standards for our sites to aspire to. Going through the Quest process gives our centres something to aim...

Jan Francis, Serco Leisure

"Places for People Leisure use Quest as one of our many KPI's to ensure that a quality service is delivered at the Centres we manage. We recognise the high performing Centres who achieve the top...

Andy Read, PFP Leisure

"I genuinely believe that any operator that does not engage is missing an excellent opportunity to develop, learn and benchmark best practice within the constantly changing landscape of our industry."

Martin Guyton, Tonbridge and Malling Leisure Trust

 "Right Directions reflects the continuous improvement ethos of Quest by always striving to improve what they do to benefit the facilities and organisations involved."

Rob Allsford, Fusion Lifestyle

"By using the standards of IQL UK to inform the Quest module 'Lifeguarding' the management team of Right Directions and Leisure-net have provided a re-enforcement of quality standards across the...

Martin Symcox, IQL

"The NSPCC are always looking for new ways to raise awareness of and promote safeguarding standards. When we got the chance to work with Right Directions and Leisure-net to create a Quest...

Nick Slinn, NSPCC

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