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Recent News

Right Directions are hiring!

Right Directions are hiring!

  • October 20 - 2021
  • News

Right Directions are recruiting for an administrator!

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The Quest Prime Clinic

The Quest Prime Clinic

  • September 08 - 2020
  • News

Join us online for an introduction to the new Quest "Prime" Assessment and how Quest is helping to...

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Quest NBS and CIMSPA Conference 2020 - Presentations

Quest NBS and CIMSPA Conference 2020 - Presentations

  • March 02 - 2020
  • News

Thank you to everyone who attended the 5th joint CIMSPA and Quest NBS Conference and the 10th...

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Quest NBS Award Winners 2019

Quest NBS Award Winners 2019

  • February 28 - 2020
  • News

The 5th joint CIMSPA and Quest NBS Conference at Pride Park Stadium included the annual Quest NBS...

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Nottingham City Council boosts swimming revenue following NBS

Nottingham City Council boosts swimming revenue following NBS

  • December 10 - 2019
  • News

Taking part in Sport England’s National Benchmarking Survey (NBS) has helped Nottingham City...

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NBS Winner - Best Customer Satisfaction

NBS Winner - Best Customer Satisfaction

  • October 10 - 2019
  • News

Places Leisure, Wisewood Sports Centre won the Best Customer Satisfaction Award in the 2018 NBS...

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Achieve IFI Accreditation as part of your Quest Assessment!

Achieve IFI Accreditation as part of your Quest Assessment!

  • May 21 - 2018
  • News

Have you seen the article in Sports Management Magazine about the IFI award? Read about how you can...

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  • Right Directions are hiring!
  • The Quest Prime Clinic
  • Quest NBS and CIMSPA Conference 2020 - Presentations
  • Quest NBS Award Winners 2019
  • Nottingham City Council boosts swimming revenue following NBS
  • NBS Winner - Best Customer Satisfaction
  • Achieve IFI Accreditation as part of your Quest Assessment!

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Our Quest Assessor, Elaine Bevis, is on site today at Marshall Street - @EveryoneActive to complete...

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Shout out to the team at Skegness Pool and Fitness Suite - @MagnaVitae! We hope your Quest Entry...

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Good Luck!! Wishing the team at Birchwood Leisure Centre, @ActiveNationUK, a good luck on their...

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We still have spaces available on our Quest Prime (Recovery) clinic tomorrow morning at...

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QuestInLeisure

Learn how your facility can be 'Actively Ready' by joining us on our Quest Prime Clinic this Friday...

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QuestInLeisure

Our Quest Assessor, Elaine Bevis, is on site today at Queen Mother Sports Centre - @EveryoneActive...

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QuestInLeisure

Starting the new week with a Quest Assessment! Good luck to the team at Bishops Park -...

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Great to see even more @Fusion_LS sites undergoing their Quest Prime (Recovery) Assessment! Good...

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QuestInLeisure

Finishing the week with another Quest Assessment! Good luck to the team at Yarborough Leisure...

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Good Luck!! Wishing the team at Halstead Leisure Centre - @Fusion_LS good luck on their Quest Prime...

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We have another Quest Prime (Recovery) Assessment today! Wishing the team at Braintree Sport and...

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QuestInLeisure

We were at another @Fusion_LS site, The Weald Sport Centre, to complete their Quest Prime...

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QuestInLeisure

We are on site this week at Wednesbury Leisure Centre - @SLTGetActive to complete their Quest Prime...

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QuestInLeisure

We are on site at Kempston Pool - @Fusion_LS to complete their Quest Prime (Recovery)...

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QuestInLeisure

Are you demonstrating to your customers and stakeholders that you have robust control...

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We are on site at Tipton Sports Academy - @SLTGetActive to complete their Quest Prime (Recovery)...

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Today, we are on site at Bedford International Athletic Stadium - @Fusion_LS to complete their...

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Shout out to the team at Dulwich Leisure Centre - @EveryoneActive! Good luck on your Quest Entry...

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Yesterday, we were on site at Wonford Sports Centre – @ExeterCouncil to complete their Quest...

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QuestInLeisure

What a busy week filled with assessments! We hope your Quest Entry Assessment went well at ISCA...

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We have back-to-back Quest Assessments this week, starting with Robinson Pool – @Fusion_LS! Good...

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We have another Quest Assessment today! We're on site at Golden Lane Sport & Fitness –...

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Big shout out to the team at Quayside Leisure Centre - @Fusion_LS! Good luck on your Quest Prime...

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Good Luck!! Wishing the team at Broadwater Farm Community Centre - @Fusion_LS good luck on their...

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QuestInLeisure

Finishing the week with another Quest Assessment! Good luck to the team Bunyan Sports Centre –...

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Good luck to the team at @JubileePoolPZ on their Quest Prime (Recovery) Assessment today!! Keep an...

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QuestInLeisure

We've had back-to-back assessments this week! We hope your Quest Prime (Recovery) Assessment at...

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QuestInLeisure

Kickstarting the week at Stratford Park Leisure Centre - @EveryoneActive to complete their Quest...

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QuestInLeisure

We have another Quest Assessment today! We are on site at Hinksey Heated Outdoor Pool –...

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We have been on site this week at Antrim Forum Leisure Centre and Allen Park Sports Hub -...

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"Places for People Leisure use Quest as one of our many KPI's to ensure that a quality service is delivered at the Centres we manage. We recognise the high performing Centres who achieve the top...

Andy Read, PFP Leisure

“Quest has really helped enable the continuous improvement of the team through areas such as benchmarking and improved customer systems. It has helped us better demonstrate the wider impacts of...

Hagan Lewisman, Oxford City Council

Sport Leisure Management and its 90 sites are committed to delivering sport and leisure provision to an outstanding level for its customers, clients and stakeholders. The Quest team have given an...

Gary Paish, Everyone Active

“Quest has always been the standard for facility management and sports development. The past 5 years under the management of Right Directions and Leisure-net has seen these standards improve...

Tara Dillon, CIMSPA

 "Right Directions reflects the continuous improvement ethos of Quest by always striving to improve what they do to benefit the facilities and organisations involved."

Rob Allsford, Fusion Lifestyle

"Halo has now used Quest as its main improvement and benchmark tool for well over a decade and over that time it has been an invaluable tool for us as an organisation."

Scott Rolfe, Halo Leisure

“Stevenage Leisure Limited has used the Quest process and best practice principles for a number of years as a key tool in our efforts to continually improve our facilities and service delivery for...

Lee Medlock, Stevenage Leisure Ltd

"The NSPCC are always looking for new ways to raise awareness of and promote safeguarding standards. When we got the chance to work with Right Directions and Leisure-net to create a Quest...

Nick Slinn, NSPCC

"The feedback from the assessment process is far easier to understand and implement continuous development plans, which recognise the new scheme and the direction centres need to go"

Mike Lockwood, GLL

"Quest has been a fantastic tool for us in Serco Leisure. Defining best practice, it sets high standards for our sites to aspire to. Going through the Quest process gives our centres something to aim...

Jan Francis, Serco Leisure

"Quest has always been about continuous improvement, the past 5 years have seen a great deal of positive changes…Right Directions and Leisure-net have been excellent and the Quest conferences...

Richard Millard, PFP Leisure

“We have been part of Quest's Sports Development 'family' since 2009. It has been a continuous beneficial improvement tool, both in focusing on the areas where we are seen as particularly strong,...

David Chalfen, Lee Valley Regional Park Authority

"I genuinely believe that any operator that does not engage is missing an excellent opportunity to develop, learn and benchmark best practice within the constantly changing landscape of our industry."

Martin Guyton, Tonbridge and Malling Leisure Trust

"By using the standards of IQL UK to inform the Quest module 'Lifeguarding' the management team of Right Directions and Leisure-net have provided a re-enforcement of quality standards across the...

Martin Symcox, IQL

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