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Recent News

The Quest Prime Clinic

The Quest Prime Clinic

  • September 08 - 2020
  • News

Join us online for an introduction to the new Quest "Prime" Assessment and how Quest is helping to...

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Quest NBS and CIMSPA Conference 2020 - Presentations

Quest NBS and CIMSPA Conference 2020 - Presentations

  • March 02 - 2020
  • News

Thank you to everyone who attended the 5th joint CIMSPA and Quest NBS Conference and the 10th...

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Quest NBS Award Winners 2019

Quest NBS Award Winners 2019

  • February 28 - 2020
  • News

The 5th joint CIMSPA and Quest NBS Conference at Pride Park Stadium included the annual Quest NBS...

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Nottingham City Council boosts swimming revenue following NBS

Nottingham City Council boosts swimming revenue following NBS

  • December 10 - 2019
  • News

Taking part in Sport England’s National Benchmarking Survey (NBS) has helped Nottingham City...

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NBS Winner - Best Customer Satisfaction

NBS Winner - Best Customer Satisfaction

  • October 10 - 2019
  • News

Places Leisure, Wisewood Sports Centre won the Best Customer Satisfaction Award in the 2018 NBS...

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Achieve IFI Accreditation as part of your Quest Assessment!

Achieve IFI Accreditation as part of your Quest Assessment!

  • May 21 - 2018
  • News

Have you seen the article in Sports Management Magazine about the IFI award? Read about how you can...

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  • The Quest Prime Clinic
  • Quest NBS and CIMSPA Conference 2020 - Presentations
  • Quest NBS Award Winners 2019
  • Nottingham City Council boosts swimming revenue following NBS
  • NBS Winner - Best Customer Satisfaction
  • Achieve IFI Accreditation as part of your Quest Assessment!

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Now is time to have everything is in place for reopening! As the majority of leisure centres are...

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Fingers crossed we can reopen our much needed centres in March. Now’s the time to do a double...

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We will be hosting three additional Quest Prime clinics starting on Thursday 1st April to help...

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"The NSPCC are always looking for new ways to raise awareness of and promote safeguarding standards. When we got the chance to work with Right Directions and Leisure-net to create a Quest...

Nick Slinn, NSPCC

"By using the standards of IQL UK to inform the Quest module 'Lifeguarding' the management team of Right Directions and Leisure-net have provided a re-enforcement of quality standards across the...

Martin Symcox, IQL

"Halo has now used Quest as its main improvement and benchmark tool for well over a decade and over that time it has been an invaluable tool for us as an organisation."

Scott Rolfe, Halo Leisure

 "Right Directions reflects the continuous improvement ethos of Quest by always striving to improve what they do to benefit the facilities and organisations involved."

Rob Allsford, Fusion Lifestyle

"The feedback from the assessment process is far easier to understand and implement continuous development plans, which recognise the new scheme and the direction centres need to go"

Mike Lockwood, GLL

“Quest has always been the standard for facility management and sports development. The past 5 years under the management of Right Directions and Leisure-net has seen these standards improve...

Tara Dillon, CIMSPA

"Quest has always been about continuous improvement, the past 5 years have seen a great deal of positive changes…Right Directions and Leisure-net have been excellent and the Quest conferences...

Richard Millard, PFP Leisure

"Places for People Leisure use Quest as one of our many KPI's to ensure that a quality service is delivered at the Centres we manage. We recognise the high performing Centres who achieve the top...

Andy Read, PFP Leisure

“Quest has really helped enable the continuous improvement of the team through areas such as benchmarking and improved customer systems. It has helped us better demonstrate the wider impacts of...

Hagan Lewisman, Oxford City Council

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Lee Medlock, Stevenage Leisure Ltd

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Martin Guyton, Tonbridge and Malling Leisure Trust

"Quest has been a fantastic tool for us in Serco Leisure. Defining best practice, it sets high standards for our sites to aspire to. Going through the Quest process gives our centres something to aim...

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