• Login
  • 01582 840078
  • info@questnbs.org
Quest NBS Quest NBS
  • Home
  • RD-Dash
  • Training Courses
  • Right Directions
  • Leisure Net
  • Module Guidance
  • Apply For Quest
  • Newsletter
  • NBS
    • Options and Guidance
    • State of the Sector Report 2018
    • Platform Help
    • NBS Partners
    • NBS News
  • Facilities
    • Apply for Quest
    • Types of Assessment
    • Guidance & Modules
    • Stretch
    • Ambassadors
    • News
  • Active Communities
    • Introduction to Active Communities
    • Types of Assessment
    • Stretch
    • Guidance & Modules
    • Apply for Quest
    • Self Assessment
    • Active Communities for Active Partnerships
    • Sport for Development
    • News
    • Ambassadors
  • Training, Events & Conference
    • Webinars
    • Kickstart (IQA) Course for Facilities
    • Quest for your team
    • Best Practice Workshops
    • Masterclass
    • Moving to Stretch
  • Shop
    • Products
    • Categories
    • Cart
  • Partners
  • About Us
    • About Quest
    • Who Runs the Scheme
    • Quest Team
    • Gallery
    • Testimonials
    • Newsletter
    • Right Directions
    • Contact Us
    • Quest Extras
    • Cancellations, Appeals and Complaints
    • Privacy Policy
Welcome to the new Quest & NBS website
Previous Next

Recent News

Job Opportunity

Job Opportunity

  • November 11 - 2019
  • News

Right Directions are recruiting for an administrator!

Read More
Keynote speakers now announced!

Keynote speakers now announced!

  • October 14 - 2019
  • News

Keynote Speakers now announced for our joint conference with CIMSPA!

Read More
NBS Winner - Best Customer Satisfaction

NBS Winner - Best Customer Satisfaction

  • October 10 - 2019
  • News

Places Leisure, Wisewood Sports Centre won the Best Customer Satisfaction Award in the 2018 NBS...

Read More
CIMSPA and Quest NBS Conference 2020

CIMSPA and Quest NBS Conference 2020

  • October 01 - 2019
  • News

Early Bird Bookings are now open for our joint conference with CIMSPA!

Read More
State of the Sector Report 2018

State of the Sector Report 2018

  • July 08 - 2019
  • News

The Sport England NBS (National Benchmarking Service) has just released its summary “state of the...

Read More
Article - CSPs enter a new Performance Enhancing Era

Article - CSPs enter a new Performance Enhancing Era

  • October 03 - 2018
  • News

“Performance management is not designed to prove but to improve”.

Read More
Achieve IFI Accreditation as part of your Quest Assessment!

Achieve IFI Accreditation as part of your Quest Assessment!

  • May 21 - 2018
  • News

Have you seen the article in Sports Management Magazine about the IFI award? Read about how you can...

Read More
  • Job Opportunity
  • Keynote speakers now announced!
  • NBS Winner - Best Customer Satisfaction
  • CIMSPA and Quest NBS Conference 2020
  • State of the Sector Report 2018
  • Article - CSPs enter a new Performance Enhancing Era
  • Achieve IFI Accreditation as part of your Quest Assessment!

Sign up to the newsletter

Social Feeds

QuestInLeisure

Thornbury Leisure Centre are excellent! Congratulations to everybody involved...

Details
5
5

QuestInLeisure

CIMSPA and Quest NBS 2020 early bird booking rate closes FRIDAY! Don't miss out, book now...

Details
2
7

QuestInLeisure

Find out more about the CIMSPA and Quest NBS Conference 2020 here https://t.co/rUSItPBtsB Don't...

Details
2
3

QuestInLeisure

Find out more about the CIMSPA and Quest NBS Conference 2020 here https://t.co/rUSItPBtsB Don't...

Details
2
6

QuestInLeisure

Are you interested in sponsoring the CIMSPA and Quest NBS Conference 2020? Find out more...

Details
2
1

QuestInLeisure

Congratulations to Westminster Lodge who have just achieved an excellent banding!...

Details
3
5

QuestInLeisure

Stratford Park Leisure Centre have achieved excellent in their recent assessment. Congratulations...

Details
5
6

QuestInLeisure

Congratulations to Ripley Leisure Centre on achieving excellent! https://t.co/RINMOpEX4w

Details
2
6

QuestInLeisure

Congratulations to Mile End Park Leisure Centre who have just achieved their first excellent...

Details
3
6

QuestInLeisure

Congratulations to Bedale Leisure Centre on achieving their third excellent banding in a row....

Details
6
7

QuestInLeisure

Congratulations to North Herts Leisure Centre on achieving excellent! https://t.co/QpWuNMN18m

Details
1
4

QuestInLeisure

CIMSPA and Quest NBS 2020 early bird booking rate closes NEXT FRIDAY! Don't miss out, book now…...

Details
1
4

QuestInLeisure

Tonbridge Swimming Pool have achieved outstanding for the third consecutive assessment!...

Details
4
6

QuestInLeisure

Don't miss out, the early bird booking ends 31st October. Book now! https://t.co/KhATDDpTwQ...

Details
1
2

QuestInLeisure

The CIMSPA and Quest NBS Conference 2020 is coming! Save the date Thursday 27th February 2020 at...

Details
3
6

QuestInLeisure

Kingswood Leisure Centre are excellent! Congratulations to everyone involved https://t.co/tt3gJjE3nW

Details
4

QuestInLeisure

Congratulations to William Gregg VC Leisure Centre on achieving excellent in their recent...

Details
3
5

QuestInLeisure

Congratulations to Alfreton Leisure Centre who have just achieved an excellent banding!...

Details
4
6

QuestInLeisure

Royston Leisure Centre have achieved excellent for the fourth time! Congratulations to everyone...

Details
4
6

QuestInLeisure

Peacehaven Leisure Centre have achieved an excellent banding for the third consecutive assessment!...

Details
6
8

QuestInLeisure

CIMSPA and Quest NBS 2020 early bird booking rate closes TODAY! Don't miss out, book now...

Details
1
2

QuestInLeisure

Find out more about the CIMSPA and Quest NBS Conference 2020 here https://t.co/rUSItPBtsB Don't...

Details
2
4

QuestInLeisure

Congratulations to Lee Valley Regional Park Authority on achieving Stretch again!...

Details
8
6

QuestInLeisure

Bookings are now open for the CIMSPA and Quest Conference 2020! Click here to book...

Details
6
7

QuestInLeisure

Finchley Lido Leisure Centre have just achieved excellent! Congratulations to all those involved...

Details
4
7

QuestInLeisure

Watford Leisure Centre Woodside are outstanding! Congratulations to all involved....

Details
7
5

QuestInLeisure

Windrush Leisure Centre have achieved excellent. Congratulations to everybody involved...

Details
6
8

QuestInLeisure

Thirsk and Sowerby Leisure Centre are excellent! Congratulations to all those involved...

Details
3
5

QuestInLeisure

Congratulations to Hemel Hempstead Leisure Centre on achieving excellent! https://t.co/z4xlZyTgGP

Details
7
7

QuestInLeisure

Congratulations to Chamberlayne Leisure Centre on achieving excellent for the second time!...

Details
5
6

Leave us any feedback or messages

  1. Name*
    Invalid Input
  2. Email*
    Invalid Input
  3. Telephone
    Invalid Input
  4. Message*
    Invalid Input
  5. Invalid Input
  • Linkedin
  • youtube

"Quest has been a fantastic tool for us in Serco Leisure. Defining best practice, it sets high standards for our sites to aspire to. Going through the Quest process gives our centres something to aim...

Jan Francis, Serco Leisure

"Halo has now used Quest as its main improvement and benchmark tool for well over a decade and over that time it has been an invaluable tool for us as an organisation."

Scott Rolfe, Halo Leisure

“We have been part of Quest's Sports Development 'family' since 2009. It has been a continuous beneficial improvement tool, both in focusing on the areas where we are seen as particularly strong,...

David Chalfen, Lee Valley Regional Park Authority

“Stevenage Leisure Limited has used the Quest process and best practice principles for a number of years as a key tool in our efforts to continually improve our facilities and service delivery for...

Lee Medlock, Stevenage Leisure Ltd

Sport Leisure Management and its 90 sites are committed to delivering sport and leisure provision to an outstanding level for its customers, clients and stakeholders. The Quest team have given an...

Gary Paish, Everyone Active

“Quest has really helped enable the continuous improvement of the team through areas such as benchmarking and improved customer systems. It has helped us better demonstrate the wider impacts of...

Hagan Lewisman, Oxford City Council

"I genuinely believe that any operator that does not engage is missing an excellent opportunity to develop, learn and benchmark best practice within the constantly changing landscape of our industry."

Martin Guyton, Tonbridge and Malling Leisure Trust

"By using the standards of IQL UK to inform the Quest module 'Lifeguarding' the management team of Right Directions and Leisure-net have provided a re-enforcement of quality standards across the...

Martin Symcox, IQL

“Quest has always been the standard for facility management and sports development. The past 5 years under the management of Right Directions and Leisure-net has seen these standards improve...

Tara Dillon, CIMSPA

"The feedback from the assessment process is far easier to understand and implement continuous development plans, which recognise the new scheme and the direction centres need to go"

Mike Lockwood, GLL

 "Right Directions reflects the continuous improvement ethos of Quest by always striving to improve what they do to benefit the facilities and organisations involved."

Rob Allsford, Fusion Lifestyle

"Places for People Leisure use Quest as one of our many KPI's to ensure that a quality service is delivered at the Centres we manage. We recognise the high performing Centres who achieve the top...

Andy Read, PFP Leisure

"The NSPCC are always looking for new ways to raise awareness of and promote safeguarding standards. When we got the chance to work with Right Directions and Leisure-net to create a Quest...

Nick Slinn, NSPCC

"Quest has always been about continuous improvement, the past 5 years have seen a great deal of positive changes…Right Directions and Leisure-net have been excellent and the Quest conferences...

Richard Millard, PFP Leisure

Partners and Awards

  • CHAS
  • CIMSPA
  • Sport Northern Ireland
  • Sport Scotland
  • Sport Wales
  • Swim England
  • ukactive
  • xUKAS ISO 18001
  • xUKAS ISO 9001
  • xxCSE

Management of the Quest Scheme

This scheme is managed by Right Directions (Management) Ltd in partnership with Leisure-net Solutions Ltd and under contract with Sport England.

  • Leisure Net
  • Right Directions
  • Sport England
  • Legal
  • Privacy
  • Sitemap
  • Terms & Conditions and Refund Policy
  • Contact Us
Web design by Bigwave Media
© Copyright Quest 2019