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Recent News

The Quest Prime Clinic

The Quest Prime Clinic

  • September 08 - 2020
  • News

Join us online for an introduction to the new Quest "Prime" Assessment and how Quest is helping to...

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Quest NBS and CIMSPA Conference 2020 - Presentations

Quest NBS and CIMSPA Conference 2020 - Presentations

  • March 02 - 2020
  • News

Thank you to everyone who attended the 5th joint CIMSPA and Quest NBS Conference and the 10th...

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Quest NBS Award Winners 2019

Quest NBS Award Winners 2019

  • February 28 - 2020
  • News

The 5th joint CIMSPA and Quest NBS Conference at Pride Park Stadium included the annual Quest NBS...

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Nottingham City Council boosts swimming revenue following NBS

Nottingham City Council boosts swimming revenue following NBS

  • December 10 - 2019
  • News

Taking part in Sport England’s National Benchmarking Survey (NBS) has helped Nottingham City...

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NBS Winner - Best Customer Satisfaction

NBS Winner - Best Customer Satisfaction

  • October 10 - 2019
  • News

Places Leisure, Wisewood Sports Centre won the Best Customer Satisfaction Award in the 2018 NBS...

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Achieve IFI Accreditation as part of your Quest Assessment!

Achieve IFI Accreditation as part of your Quest Assessment!

  • May 21 - 2018
  • News

Have you seen the article in Sports Management Magazine about the IFI award? Read about how you can...

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  • The Quest Prime Clinic
  • Quest NBS and CIMSPA Conference 2020 - Presentations
  • Quest NBS Award Winners 2019
  • Nottingham City Council boosts swimming revenue following NBS
  • NBS Winner - Best Customer Satisfaction
  • Achieve IFI Accreditation as part of your Quest Assessment!

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Nothing beats a busy week of assessments! Good luck to the team at Loughborough Leisure Centre –...

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Our MD, Caroline Constantine, is on site today at Belhus Park Leisure Centre – @ImpulseLeisure to...

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We are currently experiencing technical issues with our phone lines at our Support Office. Please...

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Today, we are on site at Marble Arch Caves - @fermanaghomagh to complete their Quest Prime...

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Always great to see more sites undergoing their Quest Prime Assessment!! Good luck to the team at...

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Big shout out to the team at Fenton Manor Sports Complex - @SoTCityCouncil! Good luck on your Quest...

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We have another Quest Prime Assessment today! Good luck to the team at Tipton Leisure Centre -...

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We wish the team at Dunstable Leisure Centre - @SLL_Leisure good luck on their Quest Prime...

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Great to see even more facilities undergoing their Quest Assessment! Good luck to the Frogmore...

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Big shout out to the team at Jubilee 2 - Newcastle-under-Lyme Borough Council! Wishing your team...

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Wishing the team at Barton Leisure Centre – @Fusion_LS, good luck on their Quest Prime (Recovery)...

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We have back-to-back Quest Assessments this week! Wishing the team at Willesden Sports Centre –...

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Great to see so many facilities undergoing their Quest Assessment! Good luck to Fullwell Cross...

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Starting the new week with a Quest Assessment! Good luck to the team at Hucknall Leisure Centre...

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Good Luck! Wishing the team at Southgate Leisure Centre - @Fusion_LS good luck on their Quest Prime...

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Big shout out to the team at Fenton Manor Sports Complex - @SoTCityCouncil! Good luck on your Quest...

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QuestInLeisure

Starting the week with a Quest Prime Assessment! We are on site at The Sands - @GLL_UK to complete...

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This week we are completing a Quest Prime Plus Assessment at Market Drayton Swimming Centre –...

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QuestInLeisure

Today, our MD Caroline Constantine is on site at Great Dunmow Leisure Centre – @1LifeUK to...

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Our Quest Assessor, Jimmy Pimblett, is on site this week at the Sport Wales National Outdoor Centre...

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Our Quest Assessor, Jimmy Pimblett, is on site at Morley Leisure Centre - Leeds City Council to...

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Our telephone lines are now back up and running. Once again, we apologise for any inconvenience...

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Shout out to the team at Penzance Leisure Centre - Legacy Leisure, Parkwood Leisure! Good luck on...

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Finishing the week with another Quest Assessment! We hope your Quest Prime Assessment at Woodgreen...

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We are currently experiencing issues with the Quest NBS website. We apologise for any inconvenience...

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Our Quest Assessor, Christine Coppack, was on site yesterday at Sportspark - @uniofeastanglia to...

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QuestInLeisure

We have another Quest Prime Assessment today! Good luck to the team at Moor Park Health &...

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Proving to be a busy week of assessments! Wishing the team at Lee Valley Athletics Centre –...

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Picture Perfect! Great to see @EdgeHillSport displaying their ‘Actively Ready’ sticker after...

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Kicking off the week at Newbold Comyn Leisure Centre - @EveryoneActive to complete their Quest...

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“Quest has really helped enable the continuous improvement of the team through areas such as benchmarking and improved customer systems. It has helped us better demonstrate the wider impacts of...

Hagan Lewisman, Oxford City Council

“We have been part of Quest's Sports Development 'family' since 2009. It has been a continuous beneficial improvement tool, both in focusing on the areas where we are seen as particularly strong,...

David Chalfen, Lee Valley Regional Park Authority

"Places for People Leisure use Quest as one of our many KPI's to ensure that a quality service is delivered at the Centres we manage. We recognise the high performing Centres who achieve the top...

Andy Read, PFP Leisure

"I genuinely believe that any operator that does not engage is missing an excellent opportunity to develop, learn and benchmark best practice within the constantly changing landscape of our industry."

Martin Guyton, Tonbridge and Malling Leisure Trust

"Quest has always been about continuous improvement, the past 5 years have seen a great deal of positive changes…Right Directions and Leisure-net have been excellent and the Quest conferences...

Richard Millard, PFP Leisure

"By using the standards of IQL UK to inform the Quest module 'Lifeguarding' the management team of Right Directions and Leisure-net have provided a re-enforcement of quality standards across the...

Martin Symcox, IQL

"The feedback from the assessment process is far easier to understand and implement continuous development plans, which recognise the new scheme and the direction centres need to go"

Mike Lockwood, GLL

“Stevenage Leisure Limited has used the Quest process and best practice principles for a number of years as a key tool in our efforts to continually improve our facilities and service delivery for...

Lee Medlock, Stevenage Leisure Ltd

"Halo has now used Quest as its main improvement and benchmark tool for well over a decade and over that time it has been an invaluable tool for us as an organisation."

Scott Rolfe, Halo Leisure

Sport Leisure Management and its 90 sites are committed to delivering sport and leisure provision to an outstanding level for its customers, clients and stakeholders. The Quest team have given an...

Gary Paish, Everyone Active

"The NSPCC are always looking for new ways to raise awareness of and promote safeguarding standards. When we got the chance to work with Right Directions and Leisure-net to create a Quest...

Nick Slinn, NSPCC

“Quest has always been the standard for facility management and sports development. The past 5 years under the management of Right Directions and Leisure-net has seen these standards improve...

Tara Dillon, CIMSPA

 "Right Directions reflects the continuous improvement ethos of Quest by always striving to improve what they do to benefit the facilities and organisations involved."

Rob Allsford, Fusion Lifestyle

"Quest has been a fantastic tool for us in Serco Leisure. Defining best practice, it sets high standards for our sites to aspire to. Going through the Quest process gives our centres something to aim...

Jan Francis, Serco Leisure

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