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Recent News

The Quest Prime Clinic

The Quest Prime Clinic

  • September 08 - 2020
  • News

Join us online for an introduction to the new Quest "Prime" Assessment and how Quest is helping to...

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Quest NBS and CIMSPA Conference 2020 - Presentations

Quest NBS and CIMSPA Conference 2020 - Presentations

  • March 02 - 2020
  • News

Thank you to everyone who attended the 5th joint CIMSPA and Quest NBS Conference and the 10th...

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Quest NBS Award Winners 2019

Quest NBS Award Winners 2019

  • February 28 - 2020
  • News

The 5th joint CIMSPA and Quest NBS Conference at Pride Park Stadium included the annual Quest NBS...

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Nottingham City Council boosts swimming revenue following NBS

Nottingham City Council boosts swimming revenue following NBS

  • December 10 - 2019
  • News

Taking part in Sport England’s National Benchmarking Survey (NBS) has helped Nottingham City...

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NBS Winner - Best Customer Satisfaction

NBS Winner - Best Customer Satisfaction

  • October 10 - 2019
  • News

Places Leisure, Wisewood Sports Centre won the Best Customer Satisfaction Award in the 2018 NBS...

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Achieve IFI Accreditation as part of your Quest Assessment!

Achieve IFI Accreditation as part of your Quest Assessment!

  • May 21 - 2018
  • News

Have you seen the article in Sports Management Magazine about the IFI award? Read about how you can...

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  • The Quest Prime Clinic
  • Quest NBS and CIMSPA Conference 2020 - Presentations
  • Quest NBS Award Winners 2019
  • Nottingham City Council boosts swimming revenue following NBS
  • NBS Winner - Best Customer Satisfaction
  • Achieve IFI Accreditation as part of your Quest Assessment!

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It is great to see more facilities undergoing their Quest Prime Assessment! Good luck to the...

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We have another Quest Prime Plus Assessment today! We wish the team at Smethwick Swimming Centre -...

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It's been a busy week of Quest Assessments!! We hope your Quest Prime Assessment at Stokesley...

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Our Quest Assessor Jimmy Pimblett is back on the road this week! Today we are at Edge Hill...

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We will support BT Sport's Draw The Line campaign by joining the social media boycott from 15.00 on...

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Good luck on your assessment!! We are on site at Circadian Trust Kingswood Leisure Centre to...

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Good luck this week to the team at Basingstoke Aquadrome with your Quest Prime Plus...

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We will be hosting three additional Quest Prime clinics starting on Thursday 1st April to help...

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Now we have a roadmap to the reopening of the majority of our leisure centres in April, it's time...

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Be 'Actively Ready' with Quest Prime! Make sure you have robust control measures in place in your...

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Our Quest Assessor, Elaine Bevis, is on site at Eversley Leisure Centre – @EveryoneActive to...

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Starting the week off with a Quest Prime Plus assessment at Shildon Sunnydale Leisure Centre -...

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Shout out to the team at The Headland Sports Hall - @HpoolCouncil. We hope your Quest Prime...

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Our Quest Assessor Jimmy Pimblett is back on the road this week! Today we are at Edge Hill...

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What a busy week of Quest Assessments – it is great to be back!! Today our team are at Hood Park...

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We wish the team @LeeValleyWWC good luck with your Quest Plus Assessment today!! #Quest...

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Are you ‘Actively Ready’ to reopen your leisure facilities in April? Join us at 10:30am on...

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Give a big shout out to the team at Ramsbottom Pool and Fitness Centre, @BuryLeisure who just got...

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Congratulations to the team at Lee Valley VeloPark – @LeeValleyPark for achieving Quest Plus...

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Congratulations to the Sport Wales National Centre team – Sport Wales for achieving Quest Prime...

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We are completing Quest Prime Plus Assessments at The Louisa Centre and Woodhouse Close Leisure...

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Our Quest Assessor, Andy Whilde, has been on site at Cleethorpes Leisure Centre - @LincsInspire to...

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Our Quest Assessor Nick Neale has been on site at Tadley Swimming Pool - @sercoleisure to complete...

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We want to wish the team at the University of East London SportsDock good luck on their Quest Prime...

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We are on site at Healthy Balanced Generation Ifield and Maidenbower to complete their Quest Prime...

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Our MD, Caroline Constantine, is on site today at London Tigers to complete their Quest Prime...

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Join us on the first of our three addition Quest Prime clinics starting on Thursday 1st...

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Now is time to have everything is in place for reopening! As the majority of leisure centres are...

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Fingers crossed we can reopen our much needed centres in March. Now’s the time to do a double...

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“Quest has always been the standard for facility management and sports development. The past 5 years under the management of Right Directions and Leisure-net has seen these standards improve...

Tara Dillon, CIMSPA

“We have been part of Quest's Sports Development 'family' since 2009. It has been a continuous beneficial improvement tool, both in focusing on the areas where we are seen as particularly strong,...

David Chalfen, Lee Valley Regional Park Authority

"The feedback from the assessment process is far easier to understand and implement continuous development plans, which recognise the new scheme and the direction centres need to go"

Mike Lockwood, GLL

"Halo has now used Quest as its main improvement and benchmark tool for well over a decade and over that time it has been an invaluable tool for us as an organisation."

Scott Rolfe, Halo Leisure

"By using the standards of IQL UK to inform the Quest module 'Lifeguarding' the management team of Right Directions and Leisure-net have provided a re-enforcement of quality standards across the...

Martin Symcox, IQL

"Places for People Leisure use Quest as one of our many KPI's to ensure that a quality service is delivered at the Centres we manage. We recognise the high performing Centres who achieve the top...

Andy Read, PFP Leisure

"The NSPCC are always looking for new ways to raise awareness of and promote safeguarding standards. When we got the chance to work with Right Directions and Leisure-net to create a Quest...

Nick Slinn, NSPCC

"I genuinely believe that any operator that does not engage is missing an excellent opportunity to develop, learn and benchmark best practice within the constantly changing landscape of our industry."

Martin Guyton, Tonbridge and Malling Leisure Trust

“Stevenage Leisure Limited has used the Quest process and best practice principles for a number of years as a key tool in our efforts to continually improve our facilities and service delivery for...

Lee Medlock, Stevenage Leisure Ltd

"Quest has been a fantastic tool for us in Serco Leisure. Defining best practice, it sets high standards for our sites to aspire to. Going through the Quest process gives our centres something to aim...

Jan Francis, Serco Leisure

Sport Leisure Management and its 90 sites are committed to delivering sport and leisure provision to an outstanding level for its customers, clients and stakeholders. The Quest team have given an...

Gary Paish, Everyone Active

 "Right Directions reflects the continuous improvement ethos of Quest by always striving to improve what they do to benefit the facilities and organisations involved."

Rob Allsford, Fusion Lifestyle

“Quest has really helped enable the continuous improvement of the team through areas such as benchmarking and improved customer systems. It has helped us better demonstrate the wider impacts of...

Hagan Lewisman, Oxford City Council

"Quest has always been about continuous improvement, the past 5 years have seen a great deal of positive changes…Right Directions and Leisure-net have been excellent and the Quest conferences...

Richard Millard, PFP Leisure

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