Details

06 March 2017

343

“Stevenage Leisure Limited has used the Quest process and best practice principles for a number of years as a key tool in our efforts to continually improve our facilities and service delivery for our customers. We have found that the knowledge and feedback we have received from the Quest assessors has been invaluable, both at site and corporate level. The way in which the Quest process has evolved through recent years by thoroughly investigating and evaluating each aspect of the centre’s operations at all levels, has enabled us to involve many more team members. This has, in turn, had positive outcomes for our centres and customers by way of focussing our team to look at all aspects of planning, doing, measuring, reviewing and the associated impacts of everything that we do."