This two-day course is aimed at staff who are directly involved in implementing Quest within centres and teams. It will help to increase understanding on how to make Quest part of your everyday approach to service and delivery.
The course is an ideal personal development tool in delivering excellence within your organisation using the latest best practice techniques.
On completion of the training course delegates will understand:
  • What Quest is and the objectives of the Quest Scheme
  • Understand the structure of Quest
  • How to prepare for the Mystery Visit and what the Mystery Visitor will be looking for
  • Quest Modules and Guidance
  • Knowledge of standards
  • How to Prepare for the Assessment including staff and teams
  • What to expect from the Assessment
  • Learning from others
  • Business Improvement


Closed Courses

Available on request for up to 20 delegates, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Cost is £1600, plus Vat and trainer's expenses


Open Courses

Test Event - Kickstart (IQA) Course for Facilities

Course Brief: 

This online course has been created in light of the recent developments to help anyone in the leisure industry ensure they are following government guidelines in the workplace and to assure the public that your workplace is working in accordance with these guidelines.
The web-based course aims to give confidence to both leisure employees and their employers on Covid-19 matters and provides transitional information to support the re-opening of the leisure industry and a return to the workplace.

The course will take no longer than 1 hour to complete, learning resources will be provided and a personalised certificate will be issued upon completion of a multiple-choice competency assessment.


Course Overview:

The course consists of three core modules:

1. General Awareness

2. Customer Care

3. Cleaning and Disinfection

Content has been written in accordance with published UK Government, Health and Safety Executive (HSE), World Health Organization (WHO) and National Health Service guidance.

The course has been designed for EVERYONE working within the leisure industry including Lifeguards, General Managers, Receptionists, Court Monitors, Coaches, Fitness Instructors, Personal Trainers, Sales Advisors, Marketing Managers… the list is endless.


Benefits of the Course:


• Gives the organisation and customers confidence that the staff have been trained

• Certificated competency

• Very cost effective

• Time saving and can be completed when staff are on furlough


If you would like to enrol more than 20 delegates, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..


Once registered you will receive log-in details from This email address is being protected from spambots. You need JavaScript enabled to view it. to access the course.

For Group Bookings, all individual delegates must be registered with their own individual valid email address in order to receive the link.


Please note, it will take up to 72 hours after registration for you to receive your log-in details.



£1 + VAT (Right Directions Clients)

£2.50 + VAT (Non- Right Directions Clients)

Event Date 18/08/2020 9:00 am
End Date 18/08/2020 5:00 pm
Registration Start Date 01/06/2020
Price Right Directions Clients - 50p plus VAT, Non-Right Directions Clients - £.50 plus VAT
Location Online