This two-day course is aimed at staff who are directly involved in implementing Quest within centres and teams. It will help to increase understanding on how to make Quest part of your everyday approach to service and delivery.
The course is an ideal personal development tool in delivering excellence within your organisation using the latest best practice techniques.
 
On completion of the training course delegates will understand:
  • What Quest is and the objectives of the Quest Scheme
  • Understand the structure of Quest
  • How to prepare for the Mystery Visit and what the Mystery Visitor will be looking for
  • Quest Modules and Guidance
  • Knowledge of standards
  • How to Prepare for the Assessment including staff and teams
  • What to expect from the Assessment
  • Learning from others
  • Business Improvement

 

Closed Courses

Available on request for up to 20 delegates, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Cost is £1600, plus Vat and trainer's expenses

 

Open Courses

Kickstart (IQA) Course for Facilities - Open Course

Venue: University of Nottingham, Jubilee Conference Centre

Time: 9.30am - 4.00pm

Trainer: Sue Popham

Event Date 26/09/2017
End Date 27/09/2017
Price £300.00 incl. VAT
Location Midlands
£300.00 20

Kickstart (IQA) Course for Facilities - Open Course

Venue: Hertfordshire Sports Village

Time: 9.30am - 4.00pm

Trainer: Ian Warren

Event Date 20/11/2017
End Date 21/11/2017
Price £300.00 incl. VAT
Location Hertfordshire
£300.00 20