This two-day course is aimed at staff who are directly involved in implementing Quest within centres and teams. It will help to increase understanding on how to make Quest part of your everyday approach to service and delivery.
The course is an ideal personal development tool in delivering excellence within your organisation using the latest best practice techniques.
The course is an ideal personal development tool in delivering excellence within your organisation using the latest best practice techniques.
On completion of the training course delegates will understand:
- What Quest is and the objectives of the Quest Scheme
- Understand the structure of Quest
- How to prepare for the Mystery Visit and what the Mystery Visitor will be looking for
- Quest Modules and Guidance
- Knowledge of standards
- How to Prepare for the Assessment including staff and teams
- What to expect from the Assessment
- Learning from others
- Business Improvement
Closed Courses
Available on request for up to 20 delegates, please email This email address is being protected from spambots. You need JavaScript enabled to view it.
Cost is £1600, plus Vat and trainer's expenses
