“Stevenage Leisure Limited has used the Quest process and best practice principles for a number of years as a key tool in our efforts to continually improve our facilities and service delivery for our customers. We have found that the knowledge and feedback we have received from the Quest assessors has been invaluable, both at site and corporate level. The way in which the Quest process has evolved through recent years by thoroughly investigating and evaluating each aspect of the centre’s operations at all levels, has enabled us to involve many more team members. This has, in turn, had positive outcomes for our centres and customers by way of focussing our team to look at all aspects of planning, doing, measuring, reviewing and the associated impacts of everything that we do."
“We have been part of Quest's Sports Development 'family' since 2009. It has been a continuous beneficial improvement tool, both in focusing on the areas where we are seen as particularly strong, and always ensuring we prioritise the main areas for improvement. The process, with two year assessments alternating with annual reviews, is well structured and the assessors input has been well informed and valuable”
"By using the standards of IQL UK to inform the Quest module 'Lifeguarding' the management team of Right Directions and Leisure-net have provided a re-enforcement of quality standards across the sector."
"The NSPCC are always looking for new ways to raise awareness of and promote safeguarding standards. When we got the chance to work with Right Directions and Leisure-net to create a Quest safeguarding module based on best practice we felt that this was an opportunity not to be missed."
"Right Directions reflects the continuous improvement ethos of Quest by always striving to improve what they do to benefit the facilities and organisations involved."
"The feedback from the assessment process is far easier to understand and implement continuous development plans, which recognise the new scheme and the direction centres need to go"
"Places for People Leisure use Quest as one of our many KPI's to ensure that a quality service is delivered at the Centres we manage. We recognise the high performing Centres who achieve the top bands as well as the Quest Ambassadors that they have produced. Three of our Centres in Amber Valley at William Gregg VC, Alfreton and Ripley lead the Quest League table, as centres that have achieved Quest Stretch. These Centres have 'raised the bar' for the rest of our business and motivated other Centres and their Management Teams to aim for the highest levels of both staff performance and customer satisfaction."
"Halo has now used Quest as its main improvement and benchmark tool for well over a decade and over that time it has been an invaluable tool for us as an organisation."
"I genuinely believe that any operator that does not engage is missing an excellent opportunity to develop, learn and benchmark best practice within the constantly changing landscape of our industry."
"Quest has always been about continuous improvement, the past 5 years have seen a great deal of positive changes…Right Directions and Leisure-net have been excellent and the Quest conferences –outstanding.”
“Quest has always been the standard for facility management and sports development. The past 5 years under the management of Right Directions and Leisure-net has seen these standards improve continually, challenging facility operators and sports development teams to demonstrate and share best practice.”
"Quest has been a fantastic tool for us in Serco Leisure. Defining best practice, it sets high standards for our sites to aspire to. Going through the Quest process gives our centres something to aim for, in the knowledge that they will be assessed to the best industry standards. The standards incorporated enable us to continually improve for the benefit of the business as a whole."
Sport Leisure Management and its 90 sites are committed to delivering sport and leisure provision to an outstanding level for its customers, clients and stakeholders. The Quest team have given an incredible amount of support and passion to help us reach new levels of service through the continuous improvement process and without this we would not have been as successful as we are as a company today."
“Quest has really helped enable the continuous improvement of the team through areas such as benchmarking and improved customer systems. It has helped us better demonstrate the wider impacts of what we do and been integral to Oxford’s growth and development on our journey from good to great.”