About NBS

The aim of NBS is to provide local authorities, sport and leisure trusts and leisure management contractors with rigorous and robust information on the performance of their sports and leisure centres compared with that of equivalent facilities elsewhere in the country. For each centre, clients of the NBS select an appropriate level of support for their data collection, deliver the required data and receive a facility-specific report on performance relative to national benchmarks. 

 

Service Options

 

Full NBS

For the Full NBS report you will need to purchase or organise a user survey and complete a financial return.

  • Presents and analyses performance of your centre
  • Identifies customer access and satisfaction levels
  • Identifies catchment area maps
  • Reports financial and utilisation performance

 

  • Cost - £850 plus Vat
  • Paperless - £750 plus Vat

 

Efficiency

For the Efficiency report you will need to complete a financial return.

  • Presents and analyses financial and utilisation performance of your centre
  • Identifies catchment area maps

 

  • Cost - £300 plus Vat

 

Effectiveness

For the Effectiveness report you will need to purchase or organise a user survey and complete a management return.

  • Presents and analyses customer access and satisfaction performance of your centre
  • Identifies catchment area maps
  • Reports basic utilisation performance

 

  • Cost - £670 plus Vat
  • Paperless - £620 plus Vat 

 

Fieldwork by Leisure-net Solutions

  • Recommended fieldwork suppliers by Sport England
  • One stop approach to NBS (one point of contact for all NBS needs)
  • Members of the Market Research Society (MRS)
  • Leisure-net interviewers all qualified to IQCS (Interviewer Quality Control Scheme) standard
  • Leisure-net never employ unqualified interviewers or students
  • All interviewers fully briefed and have Supervisor available 24/7
  • Follow recommend timetable
  • Back check a minimum 10% of interviews

 

  • Cost - £2700 plus Vat (Does not include NBS fee)

 

* All prices are per facility.

For further details please call Alison Dack on 01603 813703 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Booking Form and Downloads

Please see below all downloads from the NBS section you may need for booking or guidance.

 

If you require any further documents please contact This email address is being protected from spambots. You need JavaScript enabled to view it.